REFUND POLICY

Mismatched Order Fulfillment

In the event that the delivered items deviate from the original purchase specifications, the Customer must notify us within fourteen (14) calendar days. We will subsequently rectify the order by providing the correct items or issuing a full reversal of payment, subject to the Customer's election.

Pre-Dispatch Revocation

If a Customer elects to cancel an order, immediate contact must be established with our customer support team. A full monetary return will be granted provided that the order has neither entered the processing phase nor been finalized for delivery.

Fulfillment Failure and System Anomalies

A total refund will be issued if a transaction cannot be successfully executed. This provision encompasses instances where internal technical disruptions preclude the successful transfer of items, where delivery cannot be completed within our declared operational timelines and the Customer declines an extension, or where the transaction is halted due to a failure to clear our automated payment verification and compliance protocols.

To be eligible for a financial reimbursement or an item substitution, the Customer must formally lodge a claim within fourteen (14) calendar days of the initial transaction or fulfillment date. Upon formal ratification of the request by our customer support team, the processing of funds may take up to ten (10) business days.

Non-refundable Items

By virtue of the proprietary and digital architecture of Virtual Cosmetic Items, all purchases become final and legally non-refundable immediately upon successful delivery to the designated Customer’s account. No mechanisms for returns, credits, or exchanges are available for finalized fulfillments, unless the underlying circumstances are uniquely covered by one of the narrow contractual exceptions set forth herein.

Replacement of Items

Direct exchanges for Virtual Cosmetic Items are expressly prohibited under this contractual framework. To procure a different item, the Customer is required to initiate a formal refund process for the initial transaction (subject to the restrictive qualifying conditions established herein) and independently process a new transaction.

2.1. Submission of Formal Request

The Customer shall transmit a formal refund request to our customer support email. This submission must specify the order number, a distinct narrative of the underlying issue, and relevant evidentiary materials (such as purchase confirmations or screenshots from your Steam profile verifying that the asset is incorrect or missing).

2.2. Review and Validation

Our designated team will analyze your request and may solicit further evidentiary details. We will communicate our final decision to approve or decline your refund claim within five (5) business days of receiving all necessary information.

2.2.1 Remediation for Erroneous Deliveries

In instances where your claim concerns an incorrect item, we shall verify the discrepancy and coordinate a resolution with you. Contingent upon your explicit directive, we will either execute a full financial reimbursement or supply a substitute Virtual Cosmetic Item of equivalent value.

2.3. Refund Settlement

The Company will endeavor to settle all valid and approved refund claims within a period of up to ten (10) business days from the date of official corporate endorsement. Be informed that once the transaction is initiated on our side, your bank, credit card institution, or payment service vendor may require an additional ten (10) business days to post the relevant funds to your ledger account.

Approved refunds will be remitted solely to the original payment channel employed during the initial checkout phase (such as the card or payment profile of record). We are legally restricted from issuing refunds to an alternate card, bank account, or payment platform.

Should the original payment channel become unavailable (including instances of expired cards or closed financial accounts), we retain the absolute right to mandate enhanced background checks and identity verification before deciding, at our exclusive option, if a refund may be completed through alternative channels. This protocol is executed to prevent anti-money laundering violations and maintain regulatory alignment.

We request that our Customers reach out directly to our customer support team at support@reliqskins.com to remedy any billing complications or refund claims prior to engaging external banking or credit card entities. If Customer trigger an unauthorized chargeback or payment challenge without proper contractual grounds, or in an unlawful attempt to reclaim capital for Services that have already been fulfilled, the Company explicitly reserves the right to:

• -Immediately suspend or permanently deactivate the Customer's platform account;
• -Formally contest the chargeback with the relevant payment gateway or financial institution by submitting definitive evidence of the Customer's affirmative consent to our policies, comprehensive transaction histories, and electronic logs confirming the successful delivery of the procured items;
• -Deny and restrict the provision of any future services or transactions to the Customer.

The submission of a fraudulent or bad-faith chargeback constitutes a material breach of our policies and may be treated as a form of friendly fraud under applicable financial regulations.

The Company (acting as the Service Provider) explicitly reserves the right to amend, alter, or update this Refund Policy at any given time, at its sole discretion, and without prior notification to users. Any such modifications shall become legally binding and effective immediately upon their publication on this webpage. The "Last Updated Date" timestamp featured at the apex of this document shall serve as the official indicator of the most recent revision. In the event of material alterations that substantially impact your consumer rights, the Company will employ reasonable commercial efforts to provide notice, including but not limited to electronic mail correspondence or a prominent notification broadcasted across our Website.

Your subsequent or continued engagement with the Website or associated Services following the publication of any modifications establishes your definitive and binding acceptance of the revised Refund Policy. Consequently, we strongly advise you to review this document periodically to maintain awareness of our current terms.